Home Pub bar Pub owner sorry for using Track and Trace details to send woman ‘scary’ text

Pub owner sorry for using Track and Trace details to send woman ‘scary’ text

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A Cardiff pub owner has apologized for sending a “scary” message to a customer who provided his number for Track and Trace.

James Karran, owner of St Canna’s Alehouse in Canton, released a statement saying he was “sorry for letting the community down” in his conduct towards a woman who visited the Llandaff Road pub last month.

He texted her at 8:19 p.m. on November 19: “Just so you know you have a really pretty face, so you are allowed not to wear a mask at the bar. Everyone has to wear one.”

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The next day, the woman’s partner posted on Facebook: “Thanks to St. Canna’s Ale House for removing my review from your page. Last night my partner was the victim of a GDPR violation.

“She walked into this establishment, filled the Track and Trace without thinking about it. She ordered a drink from the bar, but the bartender / owner James told her to take off the mask because he apparently couldn’t hear it, but only for this man to see what she looked like. [he] took his contact details from the Track and Trace sheet and illegally messaged him.

“My partner then left the establishment as soon as she received this creepy text from the owner / manager.”

The client’s partner sent Mr. Karran a message accusing him of “absolutely horrible behavior” and data breach.

The owner replied, “My sincere apologies. No excuse, but I have [sic] sorry to do this to you and your girlfriend. I promise it won’t happen again, but may I ask you if you don’t go further. I’m so sorry.”

The post drew strong criticism of St Canna’s on social media, but the pub didn’t release a statement about the incident until Friday morning (December 10).

The company posted on Twitter: “St Canna’s has always been known as a safe place, but recently that reputation has been tarnished. To grow and improve for the future, we will be launching a series of positive initiatives aimed at restore our reputation for safety and welcome everyone.



St Canna in Canton

“These will include: being accredited with the Good Night Out campaign; implement a policy of “safer spaces; overhaul our business practices around the management and prevention of Covid; support the charity Women’s Aid throughout 2022, including the initial donation of all Saturday night recipes.

“We cannot change the past, but we hope people will see the steps we have taken and continue to support this small business as it plays its part in the local community. “

The statement sparked a backlash on Twitter, with comments accusing Mr Karran of failing to take responsibility for his actions or apologizing.

One said, “If your reputation has become ‘tarnished’ it’s because your landlord flouted data protection rules to send a scary text to a girl who left her information on track. Admit it. Excuse me. “

WalesOnline first contacted Mr Karran on November 30. When we contacted the owner again on Friday, he apologized for his conduct.

He said: “I am very sorry for what happened. I have apologized to the person concerned and I am sorry that I let down the community of St Canna.

“As I said in my post this morning: We can’t change the past. I wish I could. But people will hopefully see the positive steps we are taking. This does not correct what is happening. has happened, but we want to make a positive difference for our local community.

The client’s partner who received the message told WalesOnline he was unwilling to comment beyond the social media post that drew attention to the incident.

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